*For shipping in Europe: ordered before 13:00 CET, shipped today

We ship worldwide, no exclusions.

Free shipping within Europe

Outside of Europe: € 20, -

You will receive confirmation of the shipment by email or text message. This e-mail contains the tracking number to follow your shipment.

You can choose one of the following delivery options via the secured portal of FedEx:

• Delivery on a date of your choice
• Delivery to the neighbors
• Delivery on a different address
• A pick-up point (not available in every country)

The deliverer will leave you a note and will try to deliver the package again the next working day. In total, the deliverer will make three attempts to deliver the package.

Please contact [email protected].

In case you have ordered two or more items, there is a possibility that your order will be shipped from different warehouses. In this case you will receive more than one package.

Glycine works with multiple warehouses. If you order two or more items, there is a possibility that these items will be shipped from different locations. In case this happens you will receive two or more packages. We always try our best to ship as many items as possible together.

Will I receive any additional costs after receiving my order?
All taxes and import duties are included when ordering from the EU. Recipients outside the EU are responsible for the import and must comply with all laws and regulations of the destination. You might receive import duties or taxes from FedEx.

What are these costs for citizens outside the EU?
FedEx charges around €15,- handling fee. Please check the website of your government for the current duties and taxes.

You can do this in 3 easy steps:

1. Add an article to your shopping cart by clicking the green "add to cart" button.
2. Fill in your personal details.
3. Proceed to the checkout and use one of our payment methods.

You can only change your order if it has not left our warehouse yet. Please contact us by phone or e-mail as soon as possible.

Phone: +31 6 53 99 93 58
Mail: [email protected]

If your order has already been shipped, we can no longer change it. Please contact us to find a suitable solution.

You can only change your address if your order has not left our warehouse yet. Please contact us by phone or e-mail as soon as possible.

Phone: +31 6 53 99 93 58
Mail: [email protected]

If your order has already been shipped, we can no longer change the address. Please contact us to find a suitable solution.

You can only cancel your order if it has not left our warehouse yet. Please contact us by phone or email as soon as possible.

Phone: +31 6 53 99 93 58
Mail: [email protected]

If your order has already been shipped, you can refuse to accept the package at your door, or return it with the free shipping label inside the package.

It is possible that the collections and models on this site are not synchronized with the collections and models on the corporate website. The corporate website is under maintenance and is being updated, which means that updating the collections and models is lagging behind.

At Glycinestores.eu you can pay via one of the payment methods below. All options are 100% safe and reliable.

Credit card
If you choose to pay by credit card, you enter your credit card number, expiry date, CID / CVC code (mostly on the back of your card). In some cases you will be asked for an additional password.

We accept the following credit cards: Visa, Mastercard, Maestro, American Express and Carte Bleue.

Apple Pay
For customers with an Apple device, we offer Apple Pay. This is a secure, easy, and quick way to pay the amount of the order directly via your phone. You only have to connect your credit- or debetcard with the system. Payment via Apple Pay is worldwide available.

Bancontact
Our Belgian customers can choose this payment option. With Bancontact you pay the outstanding amount for your order directly in your trusted banking environment.

Giropay
Our German customers can choose this payment option. With Giropay you pay the outstanding amount for your order immediately, in your trusted banking environment.

Sofortbanking
With Sofortbanking you immediately pay the amount for your order in your trusted banking environment. Sofortbanking is available in the following countries: Germany, Austria, Switzerland, Poland, Belgium, Italy and Spain.

Multibanco
Our Portuguese customers can choose this payment option. With Multibanco you pay the outstanding amount of your order directly via internet banking.

MyBank
With MyBank you pay the outstanding amount for your order directly in your trusted banking environment. MyBank is available in the following countries: Luxembourg, Italy and for some banks in France.

PayPal
Via your personal PayPal account you immediately pay the outstanding amount for your order via credit card, bank transfer or your PayPal balance. Payment via PayPal is available worldwide.

Payconiq
With Payconiq, customers from Belgium, the Netherlands, Luxembourg, and Germany can easily pay the amount of their order by using the Payconiq By Bancontact app. The app is available for iOS and Android and is free to use. 

Check your bank statement to see if the amount has been debited. If this is not the case, the payment has not been successful. Try to pay for your order again, or choose another payment method.

Has the amount been debited, but didn't you receive an order confirmation yet? Sometimes it can take a little longer for the payment to be fully processed. If you didn't receive an order confirmation within one hour (also check your spam box), please contact our customer service via [email protected]. Mention your name and include a screenshot of your bank statement, then one of our employees can verify your payment and send you the order confirmation.

Our payment provider checks all payments for fraud. For privacy reasons we have no information regarding why payments have been declined.

If your payment has been declined and you do not choose another payment method, your order will be automatically canceled.

You can apply the discount code in your shopping cart. Enter the code in the "Discount Codes" field and click "Apply Coupon". The discount will be automatically deducted.

You can use one discount code per order. Discount codes are not valid on products with a “deal tag”.

Have you entered the discount code correctly and is it still valid? Please contact our customer service via [email protected].

Please contact our customer service at [email protected]. Clearly state your name, order number and discount code in the email. After verification by our support team, the discount amount will be refunded. Refunds can only be made via the method you used to pay for your order.

As soon as we have processed your return, you will receive an automated email from us and the refund will be initiated.
Depending on the payment method it might take a few days for the amount to appear on your bank account. Refunds can only be made via the same method you used to pay for your order.

Please contact our customer service via [email protected] if you haven't received the refund after 7 working days.

Refunds will be made via the payment method you used to pay for your order.

Glycine uses a return period of 14 days upon receipt of your order.

Products can only be returned in new condition, so undamaged, unworn and in the original packaging. If your return shipment arrives incomplete or items are damaged, we can deduct an amount from the refund, equal to the depreciation of the product. This could be 100% of the purchase price.

Step 1:    Carefully pack the item(s) including the invoice from your order. Please use the original watch box and packaging.
In case you don't have the original packaging anymore, use a different decent box.

Step 2:    Stick an adress label on the outside of the package.

Step 3:    Ship your package registered and with insurance.

*Note: Keep your proof of shipment. You can use it to track your shipment.

Return address:

Schweitzerlaan 32

5644DL, Eindhoven

The Netherlands

Your return will be processed within 7 days upon receival. As soon as we have processed your return, you will receive an automated email from us and the refund will be initiated.
Depending on the payment method it might take a few days for the amount to appear on your bank account. Refunds can only be made via the same method you used to pay for your order.

Please contact our customer service via [email protected] if you haven't received the refund 7 working days after the email confirmation.

Your Glycine watch is covered by a standard warranty of 2 years, starting on the date of purchase.
All warranty claims must be accompanied by a copy of the purchase receipt or invoice.

The warranty covers manufacturing defects (to be assessed by our Service Center) and the movement. Components not covered by warranty are the glass, crown and strap.

NOTE: Glycine strongly advises NOT to shower with your watch, regardless the water resistance. Due to the temperature differences, the air in the watch can still condensate, even when it's a diving watch.

The address of our Offical Service Center for Europe is:

Glycine Service Center Europe
Kronenburgpark 12
5321 JM Hedel
The Netherlands

Mail: [email protected]
Tel:  +31(0)73 599 56 60

Please register your repair online before you send your watch to our Service Center. Register via www.glycineservice.com/repairs.php

If you want to send your watch for repair, please register it online before shipping it to us.

Step 1: Go to our repair portal, create an account or log in to register your repair.

Step 2: Please fill in all required fields and click "Save".

Step 3: Once the repair is added a PDF file will open. This file contains 2x repair form with your unique repair number and an address label.

Put one of the repair forms inside the package and keep one yourself. Stick the address label on the outside of the box.

Step 4: Send the watch to our Service Center with a carrier of your own choice.

*Note: Always include your warranty card or copy of your invoice with the date of purchase.
Send the watch with a trackable service, so you can keep track of your repair shipment.

If you have registered you repair online you will automatically receive an update once the repair has arrived at our Service Center. You will also receive status updates regarding your repair.
In case you did not register online, we will make sure to do this. To be able to register your repair we need your contact details (name, address, email, phone number).

For questions you can contact our Service Center by phone or email.
Mail: [email protected]
Phone:  +31(0)73 599 56 60

Once your watch has been repaired, it will be shipped back to your address by FedEx secure shipping. You will receive an email with tracking information so you can follow the shipment. Depending on your address it may take a few days for the shipment to arrive.

In order to maintain the integrity of our watches, we do not distribute spare parts. For repairs and/or to change parts, you can send your watch to our Official Service Center.